We understand that things come up, and we appreciate your prompt notification if you need to cancel or reschedule your cleaning. To ensure a smooth service, we require a 24-hour cancellation notice.
Failure to provide adequate notice could result in a $45 cancellation fee.
Additionally, if we're unable to gain entry for a scheduled cleaning or in the event of a same-day no-show, a $50 fee will be applied.
Dear Valued Clients,
We want to take a moment to update you on our holiday rates and remind you of our cancellation policies & add-on services.
Below are some important details to keep in mind:
We'll be observing holiday rates for the following major holidays and days of importance:
During these holidays, our rates will increase by $5 per hour.
However, we're happy to work with you to reschedule your cleaning to our earliest available day if you'd prefer to avoid the holiday rate increase.
Please let us know if this is something you'd like to explore further.
Payments for all cleanings are due no later than the Friday at the end of the week. Late payments after Friday will incur a $5 late fee. I’ll do my best to remind each of you of your payments when they’re due and after to avoid any late fees.
Our maintenance cleaning services are defined by the scope of work discussed and agreed upon during our walk-through appointment. This includes regular cleaning tasks such as dusting, vacuuming, and sanitizing surfaces. If you'd like to add any special services, our add-ons include:
These add-ons can be included at any time, and prices may vary depending on size and scope. For services like window cleaning and interior cupboard cleaning, we'll provide a specific price estimate based on your needs.
If you have any complaints or concerns about our cleaning services, please don't hesitate to reach out to Catie directly for further assistance.
We're committed to providing you with exceptional service and appreciate your feedback. We'll work with you to address any issues and improve our services to meet your needs. Thank you for your understanding with this! We're committed to providing you with exceptional cleaning services and appreciate your business.
If you have any questions or concerns, please don't hesitate to reach out.