Privacy Policy
Platinum Cleaning Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit everettcleaningservice.com, request our cleaning services, or communicate with us, including through SMS text messaging.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, email address, phone number, service address, and other information you voluntarily provide when requesting our cleaning services.
- Service Information: Details about your cleaning needs, service requests, estimates, appointments, scheduling preferences, and communications with us.
- SMS Information: Your mobile phone number, messaging preferences, consent to receive text messages, and records of your opt-in or opt-out requests.
- Website Information: Technical information such as your IP address, browser type, device information, and website usage data, where applicable.
2. How We Use Your Information
We may use the information we collect to:
- Respond to questions and cleaning service inquiries.
- Provide estimates and coordinate cleaning appointments.
- Send appointment confirmations, reminders, scheduling updates, and service-related notifications.
- Provide customer support and respond to requests.
- Send promotional offers or marketing messages when you have provided the required consent.
- Maintain business records, improve our services, protect our business, and comply with applicable laws.
3. SMS Text Messaging
Platinum Cleaning Solutions may offer SMS text messaging to customers and individuals who voluntarily provide their mobile phone numbers and consent to receive messages from us.
Depending on the messaging program you join, messages may include:
- Cleaning appointment confirmations and reminders.
- Scheduling changes and service updates.
- Responses to cleaning service inquiries and customer support requests.
- Promotional offers or marketing messages, when separately authorized by your consent.
Message frequency varies depending on your interactions with us, your service needs, and the messaging program you have joined. Message and data rates may apply depending on your wireless carrier and mobile plan.
Opting Out: You may opt out of SMS messages at any time by replying STOP to a text message from us. After you send STOP, you may receive a confirmation message, and we will stop sending further messages covered by your opt-out unless you provide consent again.
Getting Help: Reply HELP to a message from us for assistance, or contact Platinum Cleaning Solutions at (360) 310-4743 or [email protected].
Consent to receive SMS messages is not a condition of purchasing any goods or services. You may contact us directly by phone or email without agreeing to receive text messages.
Wireless carriers are not responsible for delayed or undelivered messages. Message delivery may depend on your carrier, network availability, and other factors outside our control.
4. Mobile Information and No Sharing for Marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Platinum Cleaning Solutions does not sell, rent, or share your mobile phone number, SMS opt-in information, or messaging consent records with third parties or affiliates for their own marketing or promotional purposes.
We may use service providers to facilitate SMS delivery and support our communications. These providers may process information only as necessary to provide services on our behalf and are not authorized to use SMS opt-in data or consent for their own marketing purposes.
We may disclose information when required by law or when necessary to respond to valid legal requests, protect our rights, or address security concerns, as permitted by applicable law. Such disclosures do not authorize third-party marketing use of SMS opt-in data or consent.
5. Sharing of Other Personal Information
We do not sell your personal information. We may share other personal information with trusted service providers when reasonably necessary to operate our website, manage service requests, maintain business systems, or provide our cleaning services.
These service providers are expected to handle information appropriately and use it only for authorized business purposes. Any sharing of information is subject to applicable privacy laws and the restrictions described in this policy regarding SMS consent and mobile information.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve your browsing experience. You may manage cookies through your browser settings. Disabling certain cookies may affect some website features.
7. Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, document communication preferences and consent, resolve disputes, and comply with applicable legal obligations.
Opting out of SMS messages stops future messages covered by your opt-out but does not necessarily require immediate deletion of records that we may retain for legitimate business or legal purposes. No method of electronic storage or transmission can be guaranteed to be completely secure.
8. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.
You may withdraw consent for SMS communications by replying STOP. You may also contact us to ask questions about your personal information or exercise applicable privacy rights.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
10. Children's Privacy
Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our website. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to address it in accordance with applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with a revised effective date or last-updated date.
12. Contact Us
If you have questions about this Privacy Policy, your personal information, or our SMS messaging practices, please contact us:
- Business Name: Platinum Cleaning Solutions
- Email: [email protected]
- Phone: (360) 310-4743
- Website: https://everettcleaningservice.com/